Effective Date: February 2025

This Privacy Policy applies to PelviReset Wellness, operated by Vibhor Jain (“we”, “us”, or “our”). We are committed to protecting your privacy and safeguarding your personal and health-related information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, programs, and services. By accessing or using our services, you agree to the practices described below.

1. Information We Collect
2. Personal Information
   We may collect personal information that you voluntarily provide, including your name, email address, phone number, age, gender, and location details when you register, fill out forms, book consultations, or participate in our programs.
3. Health and Program Information
   Because our program relates to pelvic health and bladder control coaching, we may collect health-related and lifestyle information you choose to share, including symptoms, medical history, medications, previous treatments, exercise ability, progress data, and coaching notes. This information is collected only for program assessment and coaching purposes.
4. Non-Personal Information
   We may automatically collect non-personal data such as IP address, browser type, device information, pages visited, and usage patterns through cookies and analytics tools.
5. Communication Records
   We may retain records of communications with you, including emails, chat messages, WhatsApp messages, form submissions, and call or video session notes. Video recordings are stored only with your explicit consent.
6. 
   How We Use Your Information

We use the collected information for the following purposes:

• To create and manage your account
  • To deliver coaching and education services
  • To assess program suitability
  • To design personalized exercise and retraining plans
  • To track progress and outcomes
  • To provide customer support
  • To send service updates and reminders
  • To improve website performance and user experience
  • To comply with legal obligations
• Information submitted through Meta lead forms or advertisements may be used to contact you regarding our coaching programs and services.

Health-related information is used strictly for coaching, assessment, and support delivery.

By submitting health-related information, you provide explicit consent for us to process this data for program and coaching purposes.

3. 
   Communication Consent

By providing your phone number or email address, you consent to receive service-related messages, reminders, and program communication via email, phone, WhatsApp, or similar messaging platforms. You may opt out at any time by notifying us.

4. 
   Cookies and Tracking Technologies

We use cookies and similar technologies to improve website functionality, understand user behavior, and enhance experience. You may disable cookies through your browser settings, though some features may not function properly.

5. 
   Sharing of Information

We do not sell, rent, or trade your personal or health information.

We may share information only in the following situations:

1. Service Providers
   With trusted third-party providers who help operate our services, such as payment processors, email platforms, cloud storage, scheduling tools, and video conferencing services. These providers are required to keep data confidential.
2. Legal Requirements
   If required by law, regulation, court order, or government request.
3. Business Transfers
   If our business or program is merged, sold, or transferred, information may be transferred to the new operator under confidentiality obligations.
4. Anonymized Data
   We may use aggregated and anonymized data for research, statistics, or program improvement.

Testimonials or success stories are shared only with your explicit written consent.

6. 
   Payment Processing

Payments are processed through secure third-party payment gateways. We do not store your credit or debit card details on our servers.

7. 
   Data Security

We use reasonable administrative and technical safeguards to protect your information from unauthorized access, misuse, or disclosure. However, no internet transmission or storage system can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of your login credentials.

8. 
   Data Retention

We retain personal and health information only as long as necessary to deliver services, maintain records, comply with legal obligations, resolve disputes, and enforce agreements. When information is no longer required, it is securely deleted or anonymized.

9. 
   Your Rights

You have the right to:

• Request access to your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Withdraw consent for data use
  • Request a copy of the data you provided

To exercise these rights, contact us using the details below.

10. 
    Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing information.

11. 
    Children’s Privacy

Our services are intended only for adults aged 18 and above. We do not knowingly collect personal information from children. If such data is discovered, it will be deleted.

12. 
    International Users

If you access our services from outside India, you understand that your information may be transferred to and processed in India.

13. 
    Changes to This Policy

We may update this Privacy Policy from time to time. Updates become effective upon posting on our website. Continued use of services after changes indicates acceptance.

14. 
    Governing Law

This Privacy Policy is governed by the laws of India. Any disputes shall be subject to the jurisdiction of the courts of New Delhi, India.

15. 
    Contact Information

For questions or data requests, contact:

Vibhor Jain
PelviReset Wellness
51, Arihant Nagar, Punjabi Bagh West
New Delhi – 110026, India
Email: care@pelvireset.com
Phone: +91 8800858503

By using our website and services, you confirm that you have read and understood this Privacy Policy and agree to its terms.